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Planet 7 Complaints Searching for Planet 7 Casino Complaints information? VideoPlanet7 casino reviews (Usa welcome)
I feel your pain they are liars they are differently criminals I just wish there was something we could do to make them pay or shut them down.
In April I made withdrawal and sent the necessary forms was verified and never received my money of 2 payments one for another I cashed out 3 times since April.
All were approved. When you go to cash out it ask if you want to check or wire transfer I chose a check.
They are now telling me that a check is not an option. I do not have a bank with a swift code. But this time they will not pay me.
I used bitcoin. I been playing for about 5 months I put so much money I have withdraw for almost 8. I requested a withdrawal from Planet 7 Casino and still have not received my winnings.
They are not responding to any of my emails and their site continues to say it is not available in the US. Aug 24 I won I chatted to the company representative….
Over the course of the following weeks We submitted all of the requested information repeatedly, to include a third-party app called HooYu- that I also submitted my personal information.
On May 13 we received a request for two years and submitted the same documents. This totals of four emails with all of the same documents being sent as well as HooYu.
On June 4 and we attempted to chat again to find out the status of the withdrawal request and of course they said that we needed to send the documents at this point we called the IP and spoke with a gentleman to verify the information and we sent another document including a hand written statement about a card that was lost and replaced.
On June 5 we receive notification that the documents were all approved and we were now waiting for finance. On June 7 we received information that the account has been verified and validated.
On June 18 through chat, inquiring about the status of the withdrawal we were informed and business days after their documents are approved and 10 business days after finance gets it it would be released and then we were also our banking information was requested again and was given again.
On June 21 we still there is still no money and we sent four emails that were never responded to each with their own number and also on June 20 the second request for was approved.
At this point , in chat — inquiring about status- a current drivers license was requested. They had the current drivers license which was not set to expire until July 17, because it is a CDL but at this point it was still current.
A copy of the document given to you by the Arizona DMV that you have submitted a request for a new drivers license has been issued because they mail them you get a temporary license.
Once the real license had been received a copy of that also had been mailed and that was on or about it 21 July. At which time we were told 10 more days all three with drawl request of been approved and we had still not seen a payout.
Setting us back to square one. On August 26 we resubmitted the withdrawal requests. Still no deposit have been made.
The most recent inquiry through chat informed us that they needed banking information for the wire transfer because Chase J. Morgan Chase is no good.
Requested information about what things were good requested information about available ways to receive the owed money. Apparently the staff knows what banks they cannot receive yet they do not know what banks can.
Please help this is it right. There has to be some sort of standard to which these establishments are held. My first withdraw was through the express method.
I submitted all proper information and received acceptance confirmation. I have not reeived payment. I have submitted 2 withdraw requests for check payment and recived acceptance confirmation.
Now I receive an email from them stating i need to prove my dentity. The only proof of address they will accept although my DL clearly states address is a income tax statement, utility bill or insurance.
I have no utility bill in my name as the home is owned by my father. I did submit my car insurance statement with my name and address and they say that is not acceptable??
I am not sending my Income tax filing to them. I have submitted enough to prove my identity. They have no problem with my identity when taking my money.
I believe live chat is more robot than human and noone will speak to me. I have over Another bad point is they have all my personal and banking information.
I wish I had read complaints first. Thank you for your time and website. I am writing to you for help with Planet 7 Casino. On June 5th , I spoke with Customer Service via live chat.
I was new at depositing and playing slot. I read their rules and realized that i could be breaking rules if i were to win because i was pretty certain, i had more than one account.
They advised me, as long as i deposit they would cancel my other accounts. So i deposited and checked back one more time before playing and they advised me that those accounts were closed.
My account was verified and i received the check. A month later i played again and won I requested a withdrawal of ,,,, and left money in to play.
I played for a couple more days until one day i tried to log in and my account was revoked due to multiple accounts. Are you freakin kidding me… I spoke with customer service which i have a copy of, my account was verified which i kept a copy of , I have already received one check but as soon as i win big they want to come back on this.
Truly unfair! I signed up to planet7 new to online casinos. Had fun playing roulette. Then tried unsuccessfully over the next two days to make another deposit to play again both with a debit and credit card.
I declined. With extreme prejudice. Not a good introduction to online casinos. Avoid Planet7. I was approved for a withdraw from Planet 7 on I have submitted my documents three times and they email me saying I need to open another bank account because Chase Bank has stipulations.
I have won money from Planet 7 smaller amounts and they wired the money into my Chase bank account. Chat started Casino Support Center Welcome to Planet 7 Casino!
So we can best assist you can you provide your username and let us know how we can help today? Hello, my name is Ronald and I will be assisting you today.
Could you please provide me your username? Thank you. Did you send the bank wire details? Yes about 3 times Ronald G.
I use to think Planet 7 was fair and honest, This casino has turned out to be a big fraud and scam. Ronald G. Belinda did you send the bank wire details?
Bank name? No to that bank Due to unforeseen circumstances, payouts to players using CHASE, may have additional restrictions placed upon them.
We hope that we will be able to lift these restrictions in the near future. In the meantime, we recommend that you use a different bank to have your wire sent to.
We apologize for any inconvenience this may cause. My suggestion will be use a different bank Just go open another bank account somewhere what if they have stipulations.
All the additional restrictions placed upon them. Our servers and offices comply with international security standards to provide a perfect safety environment for you to play at.
This is one of the many reasons we have been in business for over 17 years with a long list of happy and loyal customers. My suggestion will be use a different bank I do apologize for the inconvenience.
My suggestion will be use a different bank Bear in mind that everyone who is approved for a withdrawal will receive all of their winnings.
We appreciate your patience. Do you have any other requests for me at this moment? Planet 7 will have consequences for doing this Ronald G.
Do you have any more questions I can help you with right now? In order to improve our services, we are focusing our efforts to our chat and email channels.
For this reason, our phone team is no longer available. Nevertheless, we will be happy to help you with all your requests in our chat or email platforms.
We apologize for any inconvenience this may cause and thank you for your understanding. We have not heard from you in a while.
Would you like to continue this chat? Since I am not receiving any response from you, this chat will be closed.
Thank you for contacting Planet 7 Customer Support. If you have any other questions please contact us anytime via our Live Chat. Thank you for your time and have a great day!
I just got done on a live chat with Robert G. I feel they should be held accountable for the scam they are running i want paid for the countless hrs i spent on live chat the countless hrs i spent sending and resending documents they already had.
I want the i won fair and square which they now say my winnings are void due to a decrepency in my depoist but refuse to tell me what the decrepency is.
I have sent bsnkstatements showing where they received my depoist. Im sick of being taking advantage of. If anyone knows how we can get these crooks held accountable im ready to go.
Hi… I am from Australia playing on a online pokies site called Planet 7 oz. I have been playing on this site for over a year now.
In December I won 50k and ended up losing it because it took them 3 months to process my documents. So you can imagine how frustrated I was.
Anyway so I continued to fund my account forgetting I opened an account before the account I continued to fund. I understand now that multiple accounts is not allowed but if U look at all the transactions I made it was all to my second account and I completely forgot I even opened the account.
I Wana know is it their responsibility to tell U that U have multiple accounts and if U win money we will reject your withdrawl..?
If that is the case I would have stop playing on the website. Anyway so for more then a year I was funding my second account which was the only account in my mind and the reason for playing on it was bcuz my documents where approved and was told that it wud b quicker to withdraw any winnings from that point.
So I ended up putting thousands in that whole year of Thanks again! I am having the same problem.
However, I can assure you will receive your winnings. Anyway, I just ran across this while trying to see if there are other suckers out there like me, and figured I would share my experience.
I feel totally ripped off, and remarkably stupid for being so gullible. Save my name, email, and website in this browser for the next time I comment.
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I joined planet 7 casino in nov thinking it was ok because the review I read did not paint the picture that myself and others on here have found For what ever reason my first complaint was rejected so im making a new one.
I won dollars on the …. My first withdraw was difficult. I did receive my funds of about a thosand dollars but only after several months of phone calls and emails.
Continued to play on the site and won again and requested a check. Again after several months and phone calls did receive a check for around twenty two hundred dollars.
Win real money today! Still, there is a fair choice of games, and new titles are always added to the catalogue as soon as RTG releases them.
With relatively few table games available, Planet7 Casino definitely caters more towards slots players. There are just over a dozen table and card games available at Planet 7, but there is a decent choice of games.
Unfortunately, however, there are no live dealer games available at Planet 7 Casino. The Video Poker selection is quite impressive, with n early 15 different variations to choose from.
You can play at Planet 7 Casino using your tablet or smartphone. The mobile casino operates using HTML5 , which means that all of the software and admin tools can be run directly from any browser window.
You should have the same gaming experience whether you choose to play on an iOS, Android, or even rarities like Windows or Blackberry devices.
The mobile site has its own unique look that is totally optimized for play on tablets and smartphones. This is a really wise move by Planet 7, as it makes mobile gaming much easier for players.
In fact, the mobile site is much easier to get around than the desktop site. Depending on your country of residence, you can make payments using credit cards, Neteller, Skrill, bank transfer, or Bitcoin.
There is also the option to pay over the phone. This is likely due to the fact that Planet 7 Casino caters mainly to American players, who are mostly limited to credit cards or Bitcoin as deposit methods.
To withdraw from Planet 7 Casino , you can use Neteller, Skrill, bank wire, check, or Bitcoin.